All locations should now have full services/performance restored.
We apologize for the time it took to fully resolve this matter, as this required a significant amount of investigation that spanned several days.
If you are still experiencing issues relating to these locations, please contact us: support@quad9.net
Posted Feb 05, 2025 - 23:19 UTC
Identified
After replacing/updating core software components in our resolver stack yesterday, a few locations started experiencing service degradation.
We have identified the root cause and are working on a resolution.
* Marseille Issue Start: 13:30 UTC, Jan 30th * Boston Issue Start: 19:30 UTC, Jan 30th * Sofia Issue Start: 20:40 UTC, Jan 30th --> Sofia Issue Stop: 16:10 UTC, Jan 31st - Taken offline until a server upgrade can be organized. * Lisbon Issue Start: 23:00 UTC, Jan 30th * Warsaw Issue Start: 23:30 UTC, Jan 30th * Manchester Issue Start: 5:00 UTC, Jan 31st
Posted Jan 31, 2025 - 10:59 UTC
This incident affected: Recursive DNS Services (Current Status).