Resolved -
This incident has been resolved.
Jan 17, 13:36 UTC
Monitoring -
We have made the aforementioned changes as of 11:20 UTC.
We will continue monitoring for the next 24 hours to confirm the issue is resolved during local peak traffic.
Jan 15, 10:29 UTC
Identified -
We've identified the issue.
To fully remedy the situation, this will require the entire DFW PoP goes offline for up to 2 hours.
This is roughly scheduled for 09:00 UTC tomorrow, January 15th.
We apologize for the sub-optimal service quality in the mean time.
Jan 14, 16:45 UTC
Investigating -
We are investigating a service degradation issue in our Dallas (DFW) PoP.
We believe this is on the Quad9 side as opposed to a network operator.
We've made some immediate changes to significantly reduce the impact, but we are still investigating.
Issue Start: 15:25 UTC, January 14, 2026.
Initial Remediation: 16:01 UTC, January 14, 2026.
Jan 14, 16:21 UTC