Dallas (DFW) - Service Degredation

Incident Report for Quad9 Public Network Status Page

Resolved

This incident has been resolved.

Posted Jan 17, 2026 - 13:36 UTC

Monitoring

We have made the aforementioned changes as of 11:20 UTC.

We will continue monitoring for the next 24 hours to confirm the issue is resolved during local peak traffic.

Posted Jan 15, 2026 - 10:29 UTC

Identified

We've identified the issue.

To fully remedy the situation, this will require the entire DFW PoP goes offline for up to 2 hours.

This is roughly scheduled for 09:00 UTC tomorrow, January 15th.

We apologize for the sub-optimal service quality in the mean time.

Posted Jan 14, 2026 - 16:45 UTC

Investigating

We are investigating a service degradation issue in our Dallas (DFW) PoP.

We believe this is on the Quad9 side as opposed to a network operator.

We've made some immediate changes to significantly reduce the impact, but we are still investigating.

Issue Start: 15:25 UTC, January 14, 2026.
Initial Remediation: 16:01 UTC, January 14, 2026.

Posted Jan 14, 2026 - 16:21 UTC

This incident affected: Recursive DNS Services (Current Status).