Since last Sunday, we have been gradually migrating services at this PoP to a newer, more-performant architecture, and we had some issues balancing between legacy and current architectures simultaneously during that migration.
We have implemented compensating controls on the older architecture until the migration is complete, which is planned for Monday, January 20th.
We apologize for the inconvenience.
Issue Start: 7:10 UTC Issue Stop: 8:05 UTC
Posted Jan 17, 2025 - 10:40 UTC
Monitoring
We have made adjustments as of 8:05 UTC, which should eliminate packet loss.
We are monitoring.
Posted Jan 17, 2025 - 08:51 UTC
Investigating
Our Singapore (qsin1) PoP is seeing some packet loss.
We are investigating.
Issue Start: 7:10 UTC
Posted Jan 17, 2025 - 07:33 UTC
This incident affected: Recursive DNS Services (Current Status).