Service in our Seattle (SEA) location was severely degraded and may have been completely unusable.
This affected the following ISPs (among others): * Comcast * Charter/Spectrum * Shaw (CA) * T-Mobile
We have identified the root cause as a bug within our monitoring and automated remediation processes, which is the system that determines if servers are healthy and should announce (be in production). We are working on improving this processes immediately to prevent similar situations in the future.
If you are still experiencing issues in Seattle, please reach out to support@quad9.net
Issue Start: 3:00 UTC, September 14th Issue Stop: 6:52 UTC, September 14th
Posted Sep 14, 2023 - 07:17 UTC
This incident affected: Recursive DNS Services (Current Status).