The capacity should now be upgraded by a factor of 10, and there should no longer be packet loss (performance degredation). We are monitoring the performance and following up with support tickets.
Posted Jan 24, 2024 - 18:39 UTC
Update
We're expecting this to be resolved in the next few business days.
We appreciate your patience, and apologize for the ongoing situation.
Posted Jan 17, 2024 - 19:48 UTC
Update
Our network provider and Deutsche Telekom are in communication, and increasing the capacity of the PNI has been tentatively agreed upon. Due to the network freeze of both organizations during the holidays, this is unlikely to come to fruition until mid January.
We apologize for this ongoing situation.
Posted Dec 22, 2023 - 19:41 UTC
Investigating
The private link (PNI) between our network provider (AS42) and Deutsche Telekom (AS3320) is at maximum capacity and is resulting in some dropped packets, meaning Deutsche Telekom subscribers might see DNS query retries or dropped ICMP (ping) packets.
Our network provider is in communication with Deutsche Telekom about increasing the maximum capacity as soon as possible. We could be looking at days, but hopefully not weeks, for a resolution.
Posted Nov 29, 2023 - 08:50 UTC
This incident affected: Recursive DNS Services (Current Status).