Identified - We've implemented "Phase 1" of performance improvements, increased capacity, and mitigation efforts in this Ashburn PoP.
Phase 2 is planned for later this week or early next week.
We are going to monitor during the next traffic spike and provide an update.
We apologize for this ongoing issue and are trying to make the necessary adjustments to mitigate any performance and reliability issues as soon as possible.
Mar 18, 2025 - 23:01 UTC
Investigating - We're experiencing large-scale attacks / traffic spikes once or twice daily that are resulting in service degradation (timeouts) during these times.
We apologize for the inconvenience and are working on a plan to eliminate the negative effects of these traffic spikes.
We will update this page as soon as we have made the appropriate changes in Ashburn.
Mar 05, 2025 - 19:32 UTC
Resolved -
This has been resolved.
Jun 23, 17:01 UTC
Update -
We've been able to reduce the packet loss by %90 since 1:04 UTC on June 21st.
We're continuing to investigate and are aiming to remove the remaining packet loss in the coming days.
Jun 21, 09:14 UTC
Update -
We are continuing to bring this PoP in and out of service, as troubleshooting requires us to be "in service" and experience packet loss. We're continuing to investigate.
Jun 20, 15:46 UTC
Investigating -
We're experiencing significant packet loss in Buenos Aires, which may result in timeouts or SERVFAIL. It appears to be software related.