Identified - We've implemented "Phase 1" of performance improvements, increased capacity, and mitigation efforts in this Ashburn PoP.
Phase 2 is planned for later this week or early next week.
We are going to monitor during the next traffic spike and provide an update.
We apologize for this ongoing issue and are trying to make the necessary adjustments to mitigate any performance and reliability issues as soon as possible.
Mar 18, 2025 - 23:01 UTC
Investigating - We're experiencing large-scale attacks / traffic spikes once or twice daily that are resulting in service degradation (timeouts) during these times.
We apologize for the inconvenience and are working on a plan to eliminate the negative effects of these traffic spikes.
We will update this page as soon as we have made the appropriate changes in Ashburn.
Mar 05, 2025 - 19:32 UTC
Resolved -
One of our servers pending decommission/removal somehow found its way back online and started announcing. Since the server is under-powered, this caused service degradation. In addition, it was using our previous SSL certificate, which broke DNS over TLS and DNS over HTTPS.
We apologize for any inconvenience caused.
Issue Start: 16:45 UTC, July 31st Issue Stop: 19:05 UTC, July 31st
Jul 31, 19:47 UTC
We apologize for any inconvenience caused.
Jul 28, 13:01 UTC
Monitoring -
Quad9 service was temporarily down in Fortaleza. This was due to an unexpected complication during what should've been a rudimentary network change (port speed upgrade) without downtime.
Fortaleza is now set as offline momentarily while we work with our network partner to resolve the issue.
Issue Start: 12:15 UTC Issue Stop: 12:45 UTC
Jul 28, 12:50 UTC